Yes, you must log on to the web to request your redemption. To ensure the security of your account, our system will prompt you to enter your username and password each time you wish to request a redemption.

Please make sure to remember your username and password. If you have trouble remembering your login credentials, click the "reset" link on the login page to reset your password. If you have difficulty accessing your account, please get in touch with our customer support team for further assistance.